Privacy Policy

This Privacy Policy describes how Sensoire ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sensoire.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. By "personal information" we mean information that identifies, relates to, describes, or can be associated with you.

Information You Give Us Directly

Some features may require certain information to work. You may choose not to provide it, but this may prevent you from using those features.

Information We Collect Automatically

When you use the Services, we may automatically collect certain information about your interaction with the Site ("Usage Data"), using cookies, pixels, and similar technologies. This may include device and browser information, your network connection, your IP address, and how you interact with the Site. We use Google Analytics to help us understand how visitors use the Site, and HubSpot to manage our customer relationships and communications; these providers may set cookies or collect Usage Data on our behalf.

Information From Third Parties

We may receive information about you from service providers who help us run the Site, including our website host and platform providers, our payment processors Stripe and PayPal (who collect the payment details needed to fulfil your orders), and our analytics and marketing providers. Any such information is handled in line with this Privacy Policy.

How We Use Your Personal Information

Cookies

Like most websites, we use cookies to power and improve the Site (for example, to remember your preferences), to run analytics, and to better understand how visitors use the Services. We may also allow selected third parties, such as Google Analytics and HubSpot, to use cookies to measure and tailor our Services.

Most browsers accept cookies by default, but you can set yours to remove or reject them. Please note that blocking cookies may affect how parts of the Site work. Our Site also recognises the Global Privacy Control (GPC) signal; where you enable it, we treat this as a valid request to opt out of sharing or targeted advertising for that browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for the purposes set out in this Privacy Policy. These may include:

• Vendors and service providers who act on our behalf, such as our website host, payment processors, fulfilment and shipping partners, customer support tools, and data analytics providers.
• Marketing partners who help us communicate with you, in accordance with their own privacy notices.
• Third parties when you direct or consent to such disclosure, for example to ship your order or through social media or login integrations.
• Our affiliates or others within our corporate group, in our legitimate interest in running our business.
• Authorities or other parties in connection with a legal obligation, a business transaction such as a merger, or to protect our rights and the rights of others.

We do not sell your personal information for money. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may link to websites or platforms operated by third parties. If you follow a link to a site we do not control, you should review its own privacy and security policies. We are not responsible for the privacy practices or content of such sites, and including a link does not imply our endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their information, please contact us using the details below and we will delete it. We do not knowingly "sell" or "share" the personal information of individuals under 16 years of age.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information you send to us may not be secure while in transit, so we recommend you avoid sending sensitive information through insecure channels. How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

We will not discriminate against you for exercising these rights. We may need to verify your identity before responding. You may use an authorised agent to make a request on your behalf, subject to proof of authorisation.

Regional Disclosures

European Economic Area & United Kingdom

If you are in the EEA or the UK, the legal bases on which we process your information are set out above. You have the right to lodge a complaint with your local data protection authority if you are not satisfied with how we handle your information.

United States & California

If you are a US resident, you may have rights to access, delete, and correct your personal information, and to opt out of its "sale" or "sharing" for targeted advertising, depending on your state. California residents have these rights under the California Consumer Privacy Act (CCPA). If you visit our Site with the Global Privacy Control signal enabled, we treat this as a valid opt-out request for the relevant browser or device. We will not discriminate against you for exercising any of these rights.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live, including by staff and service providers located in other countries. Where we transfer personal information out of the EEA or the UK, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent safeguards, unless the destination has been recognised as providing an adequate level of protection.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal, or to lodge a complaint with your local data protection authority.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us at contact@sensoire.com. For the purposes of applicable data protection law, and unless stated otherwise, the data controller of your personal information is: