Sensoire · We're Listening
Complaints & Suggestions
Your experience with Sensoire matters to us. Whether something fell short, or you have an idea that would make our silk better, we want to hear it. Every message is read by a person, not a queue.
How It Works
Before You Write
How This Form Is Used
- For complaints, escalations, or suggestions about a Sensoire product or your experience with us.
- The clearer and more complete your details, the faster we can look into it properly.
- If your message relates to an order, including the order number helps us find it at once.
Our Commitment To You
- We send an initial reply within one to two working days.
- More involved cases may take a little longer, and we'll reach you using the details you leave.
- Every message is passed to the person best placed to resolve it, and reviewed by our team.
Share Your Feedback
Tell Us What Happened
Take your time. A few honest lines help us far more than a rushed note, and we read every one.
Our Response
We Don't Let Messages Sit
Your time is valuable, so we aim to reply to every submission within one to two working days. For more complex matters, we'll be in touch directly using the details you provide, and your feedback genuinely shapes how we make and finish our silk.
Good to Know
Frequently Asked
What kind of feedback can I submit?
Anything, really. A complaint, an unresolved issue you'd like escalated, or simply a suggestion. General impressions of your experience with Sensoire are just as welcome as specific problems.
How long until I hear back?
We send an initial reply within one to two working days. If your case needs deeper investigation, we may take a little longer to come back with something useful rather than a holding message.
Is this the right place for a return or exchange?
If your request is specifically about returning or exchanging an item, our returns page is the faster route. Use this form for anything that needs a human to look into it, or for ideas you'd like to share.